TERMS AND CONDITIONS OF SALE

1. Subject

These General Terms and Conditions govern the purchase of digital services offered through the website www.fenixrent.it (the “Website”).

The services are provided by FENIX ITALIAN EXPERIENCE SRL and are available to both business users and consumers (the “Customer”).

The available services include:

  • YESS PRO – annual subscription to a 3D augmented reality design platform
  • YESS DESIGN – custom project development services
  • YESS LAB – training services for the use of the platform

By purchasing one or more services, the Customer fully accepts these Terms and Conditions.

2. Service Provider

FENIX ITALIAN EXPERIENCE SRL
Via Andrea Doria 2/A
37066 Sommacampagna (VR) – Italy
VAT No.: 04507820233
Phone: +39 045 2066184
Email: info@fenixrent.it
Website: www.fenixrent.it

3. Nature of the Services

The services offered are digital and/or highly customized services, delivered online.

The Customer acknowledges that:

  • some services are accessible immediately after purchase
  • others require active collaboration (briefing, materials, scheduling)
  • the final outcome depends on the quality and completeness of the information provided

4. Purchase Process

Purchases are completed through the Website.

The contract is considered concluded when:

  • payment has been successfully processed
  • the Customer receives an order confirmation email

FENIX ITALIAN EXPERIENCE SRL reserves the right to refuse incomplete or irregular orders.

5. Prices and Payments

All prices are expressed in Euro (€).

Payment must be made in advance using the methods available on the Website.

Services will be activated only after payment confirmation.

6. Service Activation and Delivery

YESS PRO

  • Access valid for 12 months from activation date
  • Login credentials sent via email within 24 hours
  • Personal, non-transferable license

YESS DESIGN

  • Projects are developed based on the Customer’s brief
  • Includes a defined number of revisions (as specified in the offer)
  • Additional requests will be quoted separately
  • Timelines start upon receipt of all required materials

YESS LAB

  • Online training sessions by appointment
  • Booking via dedicated scheduling tool
  • Sessions must be used within the timeframe specified at purchase
  • Missed sessions without at least 24 hours’ notice will be considered delivered and therefore forfeited

7. Customer Responsibilities

The Customer agrees to:

  • provide accurate and complete information
  • respect agreed timelines
  • actively collaborate during service delivery

Any delays caused by the Customer shall not be attributable to the provider.

8. Service Management

To ensure efficiency and quality:

  • requests outside the scope of the purchased service will be handled separately
  • if the Customer fails to provide feedback for more than 30 days, the service may be considered completed
  • post-delivery changes may be subject to additional fees

9. Intellectual Property

All content, technologies, models, and the platform remain the exclusive property of FENIX ITALIAN EXPERIENCE SRL.

The Customer is granted a limited, non-exclusive right to use the delivered projects and may not:

  • resell
  • reproduce
  • distribute content without authorization

10. Right of Withdrawal

In accordance with applicable laws, the Customer expressly acknowledges that:

  • service execution may begin immediately after purchase
  • the right of withdrawal may be forfeited once the service has started

For services not yet initiated, withdrawal may be exercised within the statutory period, where applicable.

11. Refund Policy

No refunds will be issued for:

  • services already delivered
  • activated subscriptions
  • unused services

Any exceptions are at the sole discretion of the Company.

12. Limitation of Liability

FENIX ITALIAN EXPERIENCE SRL does not guarantee specific commercial or financial results.

To the extent permitted by law, liability is limited to the amount paid by the Customer.

13. Service Availability

The Company strives to ensure high service continuity but reserves the right to:

  • perform updates
  • carry out maintenance
  • implement technical changes

without prior notice when necessary.

14. Invoicing

The Customer is responsible for providing accurate billing information, including:

  • VAT number / Tax ID
  • SDI Code or certified email (PEC), where applicable

Incorrect data may prevent proper invoice issuance or modification.

15. Suspension and Termination

The Company reserves the right to suspend or terminate access to services in case of:

  • breach of these Terms
  • improper use of the platform
  • non-payment

16. Data Protection

Personal data is processed in compliance with Regulation (EU) 2016/679 (GDPR).

For further details, please refer to the Privacy Policy available on the Website.

17. Governing Law and Jurisdiction

These Terms are governed by Italian law.

For any disputes:

  • Consumers → jurisdiction of the Customer’s place of residence
  • Business Customers → jurisdiction of the Court of Verona

18. Amendments

FENIX ITALIAN EXPERIENCE SRL reserves the right to update these Terms at any time.

Any changes will become effective upon publication on the Website.